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Last Updated:Β 22/11/2023

1. Returns

At OLXspect.com, we are committed to delivering products that meet the highest standards of quality and adhere to your prescription requirements. We generally do not accept returns; however, we recognize that there may be exceptional circumstances.

1.1 Eligibility Criteria for Returns:

Returns will only be considered under the following circumstance:

  • Non-Delivery as per Prescription: If the product is not delivered in accordance with your prescription, you may initiate a return by contacting our customer care team.

1.2 How to Initiate a Return:

To initiate a return in the case of non-delivery as per prescription, please call our customer care number at +91 7676760505. Our dedicated support team will guide you through the process.

1.3 Return Shipping:

In cases where a return is authorized due to non-delivery as per prescription, OLXspect.com will cover the return shipping costs.

2. Refunds

Once your return is received and the non-delivery as per prescription is confirmed, we will process the refund.

2.1 Refund Processing Time:

Refunds will be processed within 3-7 business days of receiving the returned item. The actual time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution.

2.2 Refund Methods:

Refunds will be issued in the original form of payment used for the purchase.

3. No Cancellations

Orders cannot be canceled once they have been processed and shipped.

4. Contact Information:

If you have any questions about our return and refund policy, please contact our customer service team at [customer service email] or call us at [+91 7676760505.